Shipping & Returns
FAST SHIPPING
At Kay T Clothing, we pride ourselves on our fast shipping. We ensure that your orders are promptly processed and delivered to you in a timely manner. We use reliable shipping methods and take care in packaging to make sure your items arrive in perfect condition.
We are committed to providing an excellent shipping experience for our customers. If you have any queries about our shipping process, feel free to contact our customer service team.
EASY RETURNS & EXCHANGES
At Kay T Clothing, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help.
Returns
You have 14 days from the date you received your item to request a return.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (receipt or order number) is required
Certain items are non-returnable, including:
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Gift cards
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Final sale or clearance items
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Personalized or custom-made products
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Perishable goods or hygiene-sensitive items
Refunds
Once your return is received and inspected, Kay T Clothing will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be issued to your original method of payment
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Please allow 10 business days for the refund to appear, depending on your payment provider
Original shipping costs are non-refundable, unless the return is due to our error (damaged or incorrect item).
Exchanges
Kay T Clothing only replaces items if they are defective or damaged. To request an exchange for the same item, please contact us at kaytclothing@outlook.com.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping service; Kay T Clothing is not responsible for lost return shipments
How to Start a Return
To initiate a return, please contact Kay T Clothing at:
Email: kaytclothing@outlook.com
Please include your order number and reason for return.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact Kay T Clothing within 3 days of delivery with photos in order for us to resolve the issue quickly.